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WITHDRAWAL

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1. MODIFICATION AND CANCELLATION OF THE ORDER

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Once confirmed and accepted by the Seller, under the conditions described above, the order can no longer be modified or canceled (excluding the exercise of the right of withdrawal or force majeure).

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2. RIGHT OF WITHDRAWAL 

In accordance with the legal provisions in force, the Customer has a period of 14 (fourteen) days from receipt of the Product to exercise his right of withdrawal from the Seller, without having to justify reasons or pay a penalty, end of exchange or refund, provided that the Products are received in perfect condition within 7 (seven) days of notification to the Seller of the Customer's decision to withdraw.

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The right of withdrawal may be exercised by registered mail with request for acknowledgment of receipt (to the Seller's postal address referred to in Article 2 hereof) or by e-mail (to the address Seller's electronic mail referred to in Article 2 hereof), by attaching :

  • the withdrawal form attached to the General Conditions of Use and Sale ;

  • the Order invoice.

Returns must be made in their original condition and complete (packaging, accessories, instructions, etc.), allowing them to be put back on the market in new condition.

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Returns are made at the expense and risk of the Customer, in particular in the event of loss, theft or damage to the Product during its return.

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In accordance with the terms of article L221-28 of the Consumer Code, the right of withdrawal cannot be exercised by the Customer for :

  • Products made to the Customer's specifications or clearly personalized;

  • Products liable to deteriorate or expire rapidly;

  • Products unsealed by the Customer after delivery ;

  • Products which cannot be returned for reasons of hygiene or health protection;

  • Products which, after being delivered and by their nature, are inseparably mixed with other items.

Upon receipt of the returned Product by the Seller, the latter will verify :

  • that the request for withdrawal has been exercised by the Customer in accordance with the General Conditions of Use and Sale ;

  • that the Product has been returned to the Seller in accordance with the General Conditions of Use and Sale.

 

If these two points are in conformity, and that a refund is requested by the Customer , the Seller will proceed within 7 (seven) days of receipt of the Product returned by the Customer, to the refund on the bank card or the paypal account used for payment for the Product. Only the price of the returned Product(s) and the delivery costs are reimbursed by the Seller; the return costs remain the responsibility of the Customer. The refund must have been made by the Seller to the Customer within a maximum period of 14 days from the notification to the Seller of the decision to withdraw.

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If these two points are compliant, and an exchange is requested by the Customer, the Seller will proceed within 7 (seven) days to dispatch the replacement Product (subject to the availability of the Product in Stock). If the Product is not available within this period, the Product will be refunded, under the conditions referred to in the previous paragraph.

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WITHDRAWAL FORM 

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This form must be completed and returned only if the Customer wishes to withdraw from the order placed on the website www.misikga.fr , except exclusions or limits to the exercise of the right of withdrawal according to the General Conditions of Use and Sale applicable.

For the attention of : Company " RIZ & CO ", located at 52 Avenue Pierre Sémard - Ivry-sur-Seine

 

  • Order of: ............................................... ............................

  • Order number: ............................................ ............

  • Client name : .............................................. .............................

  • Customer's address: .............................................. ........................

 

Signature of the Customer (only in the event of notification of this form on paper):

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